FAQ

We strive to answer your inquiries within 2 business days. Feel free to email us at:

annie@theworkingdogco.ca

Will the bed be big enough for my dog?

Scroll to the bottom of each product page for dimensions, size recommendations based on weight, and other product details.

Can I pick up in person to avoid shipping costs?

Yes! If you are local to the Vancouver area, we have a free pick up option at checkout. In-person pick ups are facilitated during store hours through our friends at Good Boy Collective, located at 3633 Main Street, Vancouver.

We also have a pick up option to pick up from our bowen island studio.

Alternatively, we also have $5 local delivery at this time for Vancouver and the North shore.

shipping is only within canada and is a flat rate fee by weight. if you are in the US, email us for a shipping quote.

What are the washing instructions?

BEDS:

Simply remove the pillow inserts and pop the cover in the washing machine with like colours. We recommend a warm regular cycle. Tumble dry or hang dry. As the material is made from %100 cotton, allow up to %5 shrinkage on first wash. This has been factored into the dimensions of the cover but if you don’t want it to shrink at all, wash cold and hang dry.

avoid washing the pillow inserts but If the pillows themselves get soiled, wash warm or cold (not hot) on gentle cycle, tumble dry warm (not hot) using tennis balls (or something similar) to prevent the fill from clumping.

Washing the pillows may result in them being less fluffy but we’ll take less fluffy over soiled any day.

Fleece-lined JACKETS:

jackets can be machine washed and dried, just make sure to close the velcro before washing so that fuzzies don’t get stuck in the velcro!

Rain jackets:

Soap will deteriorate the waterproof soft shell so only wipe outer shell with a damp cloth.

the lining can be spot cleaned with soap and water.

or:

Use products specifically designed for washing softshell rainwear.

TOQUES:

Hand wash cold, air dry.

Will the bed fade over time?

Just like your favourite leather jacket or pair of jeans, Working Dog beds just get better with age! The canvas develops a rugged patina with age and wear. direct sunlight will expedite the fading.

if fading isn’t a look you’re into, consider the engineer stripe denim, which doesn’t colour fade in the same way.

When will my order be ready?

Our made to order products are handmade to order and usually have a lead time of 1-2 weeks. Your order confirmation email will have the most up-to-date lead time information.

Once your order is ready, you will receive an email with your tracking info (if shipped), notification that your order is ready for pick up or an email to confirm a delivery time.

Please make sure to leave a current email address at checkout so we can get you your order!

What methods of payment do you accept?

Our system accepts Visa, MasterCard, American Express and Discover as well as PayPal.